There is not one formula or right way to manage a culturally diverse business. However, there are a number of factors, which contribute significantly to organisational effectiveness and, in turn, impact directly on business performance. The important element when looking at Organisational Effectiveness (“OE”) is that only through integration of three key components OE is achievable.
Structure
The effectiveness of the organisational structure and spans of control tailored to the cultural context. This includes the downstream organisational structure, accountability for decision making and clarity of roles and responsibilities.
People
Competency System and training (including inter-functional and technical competencies within downstream)
Leadership skills and behaviours
Integration and change skills
Processes
Business performance management
(including key performance indicators and human resources strategy)
The processes and controls of the network, being key for the effectiveness of a retail organisation